Procedures & Runbooks: Standardize Your Incident Response
Effective incident response starts with clear, actionable procedures that ensure teams react swiftly and decisively under pressure. Without structured response plans, organizations risk delays, miscommunication, and greater financial and operational damage. EPSD helps businesses develop and refine incident response procedures and runbooks to improve preparedness, reduce uncertainty, and accelerate recovery.
Create Actionable, Role-Specific Playbooks
Well-documented procedures turn chaos into clarity. EPSD works with security, IT, legal, and executive teams to develop tailored incident response runbooks that provide step-by-step guidance for different security scenarios. These include:
- Incident Identification & Classification – Define severity levels and escalation pathways
- Response & Containment Actions – Outline technical steps to isolate and neutralize threats
- Internal & External Communication Protocols – Ensure coordinated messaging for leadership, employees, customers, and regulators
- Forensic Preservation & Evidence Handling – Establish protocols to maintain chain of custody and support investigations
- Recovery & Post-Incident Remediation – Guide system restoration and security improvements to prevent repeat attacks
Ensure Consistency & Compliance
Regulators, auditors, and insurers expect businesses to demonstrate cybersecurity readiness. EPSD helps organizations align runbooks with industry standards, regulatory requirements, and best practices, including:
- NIST Cybersecurity Framework (CSF)
- ISO 27001 Security Controls
- SOC 2 Compliance
- GDPR, HIPAA, PCI-DSS & Industry-Specific Regulations
Test, Refine & Improve Over Time
Incident response isn’t static—threats evolve, and so should your procedures. EPSD ensures runbooks remain relevant, up-to-date, and continuously improved through:
- Regular tabletop exercises to validate response effectiveness
- Post-incident reviews to incorporate real-world lessons
- Automated workflow integration with security orchestration platforms
Make Incident Response Second Nature
With clear, tested, and repeatable procedures, organizations react faster, reduce impact, and recover with confidence. EPSD provides the expertise and structure to ensure incident response is organized, effective, and aligned with business goals.